Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@epidotte.com. Please note that returns should be sent to the following address: Arnavutköy Mah. Kireçhane Sok. No: 43/1 Beşiktaş 34345 Istanbul - Türkiye.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info@epidotte.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return has been accepted, you can place a separate order for the new item.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@epidotte.com.